Dear Valued Ace Customer,
Like many of you, we are closely monitoring the situation with the COVID-19 Coronavirus. We're sure by now that you are aware of the mass cancellations and postponed events throughout the country. This includes the NBA, NHL, MLB and many concert/theatre tours. At this point we don't know what this means for regular season NBA and NHL, and MLB games that have not been played yet.
Our industry leading customer service team is here to ensure the best possible solution should your event get disrupted and we want to assure you that your purchase with Ace Ticket is always protected in the event of a cancellation and postponement.
- If your event is cancelled, you will always be entitled to a full refund for your purchase. You can alternatively choose to take a 120% Store Credit if you'd prefer.
- If your event is rescheduled, your tickets will always be honored for the new event date and time.
- If you cannot attend an event, an Ace Ticket pricing expert can relist and manage your tickets for resale.
We thank you for the trust you place in Ace Ticket and we are standing by to assist you at this difficult time. Please be aware that we are receiving an increased number of inquiries regarding events and purchases and we may not be able to respond as quickly as we'd like to. We appreciate your patience as we await information from leagues, teams and local venues.
***Update*** Our stores and offices will be closed to the public on Monday March 16 and likely longer as we make plans for employees to work from home. Our reps will be standing by on Live Chat and the phones to assist you.
***April 22 Update*** Even though no regular season Red Sox games have been cancelled yet we are offering your choice of a full refund or a 120% Ace Store Credit for games through the end of May. For Celtics we are doing the same thing, provided that the tickets you have can be mailed or transferred back to us.
***May 7 Update*** The 2020 NFL Schedule is being released tonight and tickets are available for purchase. We are offering risk free sales with a full refund or 120% Gift Card (your choice) for any NFL game that is cancelled due to Covid-19.
***May 13 Update*** Please note that we are expecting to hear more news regarding Summer events scheduled in the city of Boston. We'll keep you posted on cancellations and postponements as they are announced. Thank you for your patience.
The Ace Ticket Team
Have Questions? You can live chat with our local event experts online or give us a call at 1-800-697-3287. Our reps are standing by to assist you.